Interoperability Services

 

Our team takes the time to understand and leverage organizational culture, hierarchy and internal customer dynamics.

The W4H Group offers proven consulting services to help our clients with every aspect of integration. With the current pressures to improve patient outcomes and with ever-increasing government regulations, the need to handle data efficiently and effectively throughout the healthcare enterprise has become a top priority.

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Thanks to our proven experience, the W4H Group ensures your data is accurate and that the transfer is streamlined to each and every ancillary system. Our integration-project resources apply our proven project methodology to assure that your interfaces are designed and tested effectively. We can:

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• Develop and/or validate your strategic-integration plan

• Develop sub projects and associated objectives to fulfill the plan

• Plan, schedule and control integration activities

• Lead, coordinate and facilitate all integration resources

• Manage risk within the integration team to ensure contingency planning

• Manage projects within the established scope, schedule and budget

• Implement change-management methodology

• Play a lead role within the client site that is able to identify additional resource needs

 

Quality Interfaces Equal Savings

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Integration calls for people with more than just raw technical skill. Effective consultants must also have an ability to communicate effectively with all parties involved in the integration process. Counting on the W4H Group as your integration partner improves testing quality and reduces risk that might affect your project. W4H Group’s senior integration consultants provide services such as:

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• Integration project management

• Specification review and clarification

• Interface assessments

• Interface design and implementation

• Interface test plan design and execution

• Documentation and training

• Interface monitoring and support agreements

 

Monthly Interface Monitoring and Support Agreements

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The W4H Group provides interface support and monitoring for your organization in a flexible model designed to meet your complete departmental and budgetary needs. Our tiered monthly support programs provide:

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• Monthly Support PackagesCare PlusCare ProCare Premium

• Resolve errors and vendor communication

• Minor changes to configuration parameters

• (IP address / ports, minor mapping, etc.)

• Counteractive measures provided on error alerts 

• Monitoring of process utilization and disk space 

• Lights-out weekend and evening coverage  

• 24/7 Real-time monitoring of interfaces  

  

Integration & Testing Services

Before any EHR system goes live, all the pieces must mesh together with clockwork-like precision—and pass the crucial testing phase.

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EHR Activation and Go-Live

Before any EHR system goes live, all the pieces must mesh together with clockwork-like precision—and pass the crucial testing phase. Patient safety is at stake, and so is the efficiency of your entire healthcare organization. HCIintegrate–our integration and testing service–provides the right people with the right experience to assure you of unsurpassed system integration, and complete peace of mind.

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Passing the Test

HCIintegrate combines unit, mapped-record and integrated testing in a unique methodology to identify potential issues and reduce risk when testing your EHR. All ancillary interfaces are thoroughly tested to assure they perform flawlessly together. If there are issues that need to be addressed, we will find them and help resolve them prior to go-live.

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Getting the Interfaces Right

An EHR system must work seamlessly with all ancillary systems, from radiology to pharmacy and third parties outside your organization. Our people have the expertise to understand your workflows and to write interfaces that result in totally transparent communication throughout your enterprise. You will be assured that our precisely aligned interfaces allow the right data to flow throughout your system, from meticulous patient-care records and state and federal reporting to billing information and complete management reporting.

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It’s all about the Data

Just having data is not the most important aspect of an EHR. It is having the quality of data that brings crucial information to those making patient-safety decisions. High-quality data is also important for making business decisions that can provide a quicker return on investment and reimbursement models for the future stability of the organization.

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It’s equally important to understand the reasoning behind the data conversion and the functional aspects for future use. Our qualified resources help determine what data are pertinent to the functionality and decision-making process of the new EHR solution. By following our best-practice guidelines, we assure data integrity throughout the entire data-conversion process.

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Engine Tune-Ups

No matter what interface engine you now have, we can upgrade or replace it, depending on your needs. We develop the interfaces, mapping and translation, assuring complete integrity of data.

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We Take The Load Off You

HCIintegrate has the resources to monitor and support existing interfaces to and from your EHR, allowing your staff to focus on implementing your new system. This is a cost-effective approach that will take the burden of existing support off your staff.

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The W4H Group Advantage

• Clinical, legal and regulatory expertise

• Attention to detail

• Advanced set of best practices

• Experienced testers

• Proven test scripts

• Unsurpassed technical expertise

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EHR Go-Live Support

Go-live support is more than the few critical weeks of activation.  We have your back.

Going live with your EHR system doesn’t have to be the high-stress transition many believe it to be. With W4H, you’ll have at-the-elbow go-live support from trained medical professionals who have a wealth of experience seeing healthcare systems through this critical time and can help you avoid common go-live pitfalls. We are there to support you to make activation and go-live remarkably smooth.

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Before, During, and After Go-Live

W4H Group, go-live support is more than the few critical weeks of activation. This is why were rank us as a leader in this category. Prior to go-live, we lay the groundwork that minimizes every possible risk and that helps win the acceptance of your physicians, nurses and other staff members. We study your system-wide workflows and follow checklists developed over the course of hundreds of go-live engagements. We follow similar protocols after the go-live is completed to confirm that your staff is fully prepared to use and support the new EHR system.

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W4H's Go-Live Support Management:

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• Logistics

• Deployment

• Coaching

• Issue Management

• Assignment Coordination

• Single Point of Contact

• Management Reporting

 

Complimentary Resource Management

In a typical go-live support scenario, W4H deploys hundreds of our people throughout all departments, from admissions to ICU. Handling the myriad of logistic details such as housing, transportation and assignment coordination is something that is often overlooked. Our resource-management service takes care of every detail, relieving your own staff of yet another burden. This helps assure your EHR implementation and transition is virtually seamless to both patients and staff. We also provide an efficient single point of contact and timely management reporting, and there is absolutely no charge.

 

W4H Go-Live Resources

• Technical Skills

• Go-Live Experience

• People Skills

• Clinical Skills

 

High Tech, "Soft" Skills

All of the people W4H provides for your go-live must have multiple previous activation experiences before we deploy them. But it’s not enough that they have advanced technical and clinical experience. They also have the “soft” skills that reassure your end-users and help achieve total staff acceptance. With their calming influence and “point-here, click-there” assistance, our people become trusted mentors. We understand how to bring even your most change-resistant people into the fold, gently but surely.

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